Senior Project Manager | Technology & Digital Transformation

Leading complex transformation across banking, fintech, cloud, and AI.

I lead cross-functional, multi-vendor programs across digital banking, cloud migration, platform modernization, and AI-powered customer experience, turning strategy into measurable business outcomes.

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8+ Years rising from Business Analyst to Senior Project Manager

$70M+ Portfolio value managed across enterprise programs

4 Continents coordinated across multi-vendor delivery

Impact dashboard

A quick view of measurable delivery outcomes.

99.99%Availability achieved across cloud and digital-channel programs

85%MTTR reduction through full-stack observability rollout

250K+Monthly AI customer-service interactions supported

150K+Visa prepaid cards issued in year one

28Active programs governed through enterprise PMO reporting

$1.8MAnnualized service-cost savings from AI customer support

Signature delivery philosophy

From ambiguity to accountable outcomes.

Align Business case, stakeholders, scope, and success measures

Govern RAID discipline, decision routines, vendors, and budget control

Deliver Agile or hybrid execution, change management, and cutover readiness

Realize Benefits tracking, adoption, KPI reporting, and executive visibility

Career journey

A progression from analyst discipline to enterprise program leadership.

2018

Business Analyst

Built the foundation in requirements elicitation, process mapping, UAT, traceability, and stakeholder workshops.

Defect-free cutover contribution

2019

Senior Business Analyst

Led requirements and process analysis across payer-side modernization engagements and business-case development.

92% first-pass approval rate

2020

Project Manager

Owned end-to-end delivery for mid-sized IT and software projects using Agile and hybrid delivery methods.

14 projects from intake to closure

2022+

Senior Project Manager

Directs enterprise programs, multi-vendor delivery, PMO governance, cloud, fintech, AI, and platform modernization.

$70M+ portfolio leadership

Scope growth Requirements to enterprise portfolios

Leadership growth Individual contributor to PM mentor

Delivery growth Workstreams to regulated transformation

Certifications

Credentials that support delivery across PM, Agile, cloud, service management, and AI.

Project Management Professional (PMP)

Project Management Institute

Professional Scrum Master II (PSM II)

Scrum.org

ASQ Certified Six Sigma Green Belt badge

Lean Six Sigma Green Belt

American Society for Quality

AWS Certified Solutions Architect - Associate

Amazon Web Services

Microsoft Certified: Azure Fundamentals

Microsoft

ITIL 4 Foundation

PeopleCert / AXELOS

PMI Certified Professional in Managing AI

Project Management Institute

Microsoft Certified: Agentic AI Business Solutions Architect

Microsoft

Education

Academic credentials supporting technology, leadership, and financial transformation.

2017

BSc. Computer Science

Valley View University, Ghana

Technology foundation for systems thinking, digital delivery, and software-enabled transformation.

2019

MEd. Administration and Leadership

Valley View University, Ghana

Leadership foundation for team development, governance, organizational coordination, and stakeholder engagement.

2022

MSc. Development Finance

University of Ghana, Ghana

Finance foundation for benefits realization, business case development, ROI thinking, and regulated financial services delivery.

Project portfolio

Senior PM case studies structured around scope, leadership, and business outcomes.

Core banking modernization $15M

Oracle Flexcube Upgrade

Role: Senior PM directing 4 project managers
Scope: Oracle Flexcube 11.4 to 14.7 upgrade across data cleansing, hardware, QA, and implementation
Leadership: Coordinated Oracle, KPMG, Profinch, 6 vendors, and 30+ stakeholders

Outcome: Zero data loss, full regulatory sign-off, 40% faster end-of-day batch processing, and API foundation for new digital products.

Program leadership
Regulatory delivery
Vendor governance

Digital lending SaaS

Moody's CreditLens Implementation

Role: Senior PM for commercial and corporate lending transformation
Scope: Integrated digital lending with core banking, risk, and CRM systems
Leadership: Aligned business, risk, technology, vendor, and regulatory stakeholders

Outcome: Reduced loan origination from 6 weeks to 10 days, cut manual underwriting by 60%, improved NPS by 27 points, and unlocked $25M in annual lending volume.

SaaS delivery
Fintech platforms
Benefits realization

Cloud migration 50TB

Azure SQL Managed Instance Migration

Role: Senior PM for cloud migration and production cutover
Scope: Migrated 40+ mission-critical SQL Server databases from on-premises to Azure Managed Instance
Leadership: Coordinated security hardening, performance testing, outage planning, and cutover governance

Outcome: Delivered 99.99% availability, 35% query-performance gains, and 30% annual infrastructure cost reduction.

Cloud delivery
Risk management
Cutover planning

Observability 200+ apps

Dynatrace Full-Stack Observability Rollout

Role: Senior PM for enterprise monitoring and digital experience improvement
Scope: Instrumented mobile, internet banking, ATMs, cards, APIs, onboarding portal, and infrastructure
Leadership: Coordinated application, infrastructure, operations, and customer-channel teams

Outcome: Reduced MTTR by 85%, cut sev-1 incidents by 55% YoY, sustained 99.99% digital-channel uptime, and lifted mobile banking NPS by 12 points.

APM
Digital experience
Incident reduction

Data governance 12+ domains

Enterprise Data Governance Framework

Role: Senior PM partnering with PwC and enterprise data stakeholders
Scope: Established ownership, stewardship, quality, lineage, metadata, and CDE standards
Leadership: Aligned regulatory reporting, business domains, data owners, and governance routines

Outcome: Raised regulatory data accuracy to 99.6%, reduced data-related audit findings by 60% YoY, and accelerated regulatory reporting by 70%.

BCBS 239
DAMA-DMBOK
Audit readiness

Finance transformation $1B+ AUM

Microsoft Dynamics 365 Finance Implementation

Role: Senior PM delivering core accounting transformation with Accenture
Scope: Implemented GL, AP/AR, fixed assets, cash and bank management, and financial reporting
Leadership: Supported trade-to-settlement accounting across 8,000+ client portfolios

Outcome: Automated month-end close from 10 days to 3 days, reduced manual reconciliation by 70%, and improved IFRS reporting accuracy.

ERP
Finance systems
IFRS reporting

AI customer service 250K+/mo

Kukua AI Customer Service Agent

Role: Senior PM for AWS-based conversational AI and NLP implementation
Scope: Deployed AI service across web, mobile, WhatsApp, and voice channels
Leadership: Aligned contact center, digital channels, product, engineering, and operations teams

Outcome: Contained 68% of queries without handoff, deflected about 40% of call volume, lifted CSAT by 18 points, and delivered about $1.8M in annual savings.

Generative AI
AWS
Customer experience

Cards & payments $80M volume

Fidelity Visa Prepaid Card Program

Role: Senior PM for Visa-branded prepaid card launch
Scope: Integrated card issuance, card management, core banking, KYC, and Visa rails
Leadership: Coordinated technology, operations, compliance, product, and external card partners

Outcome: Issued 150,000+ cards in year one, processed $80M annualized transaction volume, generated $1.2M+ annual interchange revenue, and converted 22% to full bank customers.

Payments
KYC
Product launch

Mobile banking 200K+ users

Mobile Banking App Expansion

Role: Project Manager repositioning mobile banking as an acquisition channel
Scope: Extended mobile banking access to non-bank customers and new digital onboarding flows
Leadership: Coordinated product, engineering, marketing, branch, and customer experience teams

Outcome: Onboarded 200K+ non-bank users, increased mobile NPS by 18 points, grew transaction revenue by 22% YoY, lowered CAC by 35%, and converted 12% to full bank customers.

Digital acquisition
Mobile banking
Growth

Branch operations 80+ branches

Banking Hall Queue Management System

Role: Project Manager for nationwide branch service transformation
Scope: Rolled out queue management across branches serving 15,000+ daily customer visits
Leadership: Managed branch readiness, staff adoption, service analytics, and operational governance

Outcome: Reduced wait time from 45 minutes to about 12 minutes, lifted branch CSAT by 24 points, cut walkouts by 60%, and embedded real-time productivity analytics.

Operations
Analytics
Change adoption

Enterprise ERP 12 modules

Oracle Fusion HCM & ERP Implementation

Role: Project Manager for multi-module HR, finance, procurement, and supplier platform rollout
Scope: Implemented modules serving 2,500+ employees and 1,000+ suppliers
Leadership: Consolidated legacy systems and coordinated HR, finance, procurement, payroll, and vendor teams

Outcome: Consolidated 8+ legacy systems, cut payroll from 5 days to under 1 day, reduced financial close from 12 to 5 days, and improved procure-to-pay turnaround by 60%.

HCM
ERP
Process redesign

PMO governance 28 programs

Enterprise PMO Governance Forum & Dashboard

Role: Senior PM and PMO governance lead
Scope: Built governance forum and Power BI dashboard for active enterprise programs
Leadership: Created executive visibility for COO, CIO, sponsors, PMs, and delivery owners

Outcome: Established a system of record for executive reporting and helped raise on-time delivery from 74% to 91% while mentoring 4 PMs and 2 BAs.

PMO
Power BI
Executive reporting

Additional representative project experience

Enterprise Data Center Relocation

Directed relocation from on-premises infrastructure to two third-party co-location facilities, establishing active-active redundancy and reducing annual operating costs by about 25%.

Provider Credentialing Platform

Led rollout across 1,200+ providers in 11 facilities, reducing credentialing time from 92 days to 31 days and recapturing an estimated $4.1M in billable activity.

Claims Adjudication Modernization

Mapped 40+ AS-IS and TO-BE process flows and helped surface $1.8M in annual operational savings later realized after go-live.

Medicaid Eligibility Engine

Built requirements traceability and UAT scripts that contributed to a defect-free production cutover.

Digital Transformation Advisory

Advised 12+ SME and professional-services engagements on PMO setup, vendor selection, business cases, and delivery governance.

Deep-dive case studies

Representative examples of senior PM leadership in high-stakes environments.

Case Study 01

Core Banking Upgrade

Modernized the core banking platform while protecting regulatory confidence, operational continuity, data integrity, and future digital-product enablement.

Business problem: Legacy core banking constraints slowed batch processing and limited the API foundation needed for digital banking growth.
My role: Directed the $15M program, managed four direct PMs, coordinated six vendors, and maintained executive and regulatory alignment.
Methodology: Hybrid: predictive governance for cutover and regulatory control, with iterative testing and workstream execution.
Outcome: Zero data loss, full regulatory sign-off, 40% faster end-of-day batch processing, and a modernized API foundation.

Case Study 02

Digital Lending Transformation

Implemented Moody's CreditLens to improve corporate lending speed, audit readiness, and customer experience.

Business problem: Commercial lending workflows were manually intensive, slow, and difficult to scale across risk, CRM, and core banking teams.
My role: Led cross-functional implementation across banking, technology, risk, product, vendor, and executive stakeholders.
Methodology: Hybrid delivery with requirements traceability, vendor milestones, integration governance, stakeholder demos, and benefits tracking.
Outcome: Loan origination dropped from 6 weeks to 10 days, manual underwriting fell 60%, NPS rose 27 points, and $25M annual lending volume was unlocked.

Case Study 03

AI Customer Service Agent

Delivered an AWS-based AI/NLP customer-service platform serving web, mobile, WhatsApp, and voice channels.

Business problem: Growing customer-service demand required 24/7 support, lower call-center load, and consistent digital-channel responsiveness.
My role: Led delivery coordination across contact center, digital channels, product, engineering, operations, and stakeholder groups.
Methodology: Agile/hybrid: iterative bot tuning, user feedback loops, operating-readiness controls, and adoption measurement.
Outcome: Contained 68% of queries without human handoff, deflected about 40% of contact-center calls, lifted CSAT by 18 points, and saved about $1.8M annually.

Engagement modes

Practical support for teams that need momentum, structure, and trust.

Enterprise Program Delivery

Lead complex portfolios from intake to closure, aligning scope, budget, vendors, risks, dependencies, and executive decision-making.

Digital Banking & FinTech Transformation

Deliver regulated banking platforms across lending, mobile, cards, core banking, AI service, observability, and cloud.

PMO Governance & Benefits Realization

Build delivery routines, Power BI reporting, RAID discipline, OKR/KPI tracking, and stakeholder forums that keep outcomes visible.

Workshops & Executive Alignment

Facilitate planning, risk, benefits-realization, and operating-model workshops that move leaders from discussion to decisions.

Recognition & thought leadership

A practitioner with delivery credibility and a leadership voice.

Top 1%

Recipient of an Outstanding Program Delivery Award from Project Management Institute in 2023.

PMI Speaker

Breakout Speaker at the 2022 National Project Management Conference & Project Management Excellence Awards.

NPMC & PMEA 2022

Presented "An Enterprise Benefits Realization Framework: A Key Instrument for Measuring Benefits" under the conference theme "Making Project Management Indispensable for Business Results."

View conference program

PMI Kenya Speaker

Presented "Generative AI Innovation: Unleashing Project Management Automation and Operational Efficiency Gains" for PMI Kenya on November 21, 2024. Virtual session, 1 PDU.

PMI Ghana Takoradi Speaker

Presented "Generative AI in the Future of Project Management" at the PMI Ghana Takoradi Branch Meeting on May 12, 2024. Virtual session, 1.5 PDUs.

Valley View University Facilitator

Facilitated a Student Representative Council lecture series on "Empowering Minds: Navigating Academics, AI, and Self-Development in the Digital Age" on April 17, 2024.

Youth Empowerment Seminar Facilitator

Facilitated an economic talk on "Harnessing Data Analytics for Digital Transformation: Equipping You for the Digital Economy" on June 23. Virtual session via Google Meeting.

PMO Builder

Built and chairs an Enterprise PMO governance forum covering 28 active programs for COO and CIO visibility.

Speaking gallery

Public speaking and facilitation across project management, AI, analytics, and benefits realization.

PMI Ghana

National Project Management Conference & PM Excellence Awards

Breakout speaker on Enterprise Benefits Realization Framework, July 2022.

View program

PMI Kenya

Generative AI Innovation

Virtual speaker on project management automation and operational efficiency gains, November 2024.

PMI Ghana Takoradi

Generative AI in the Future of Project Management

Virtual branch meeting speaker, May 2024, 1.5 PDUs.

Valley View University

Academics, AI, and Self-Development

Lecture-series facilitator for students navigating the digital age, April 2024.

Youth Empowerment Seminars

Data Analytics for Digital Transformation

Economic talk on equipping emerging professionals for the digital economy.

Bankwide PMO Enablement

PMO Awareness Session

Led a Fidelity Bank-wide PMO awareness session in October 2024 to strengthen delivery governance, project management maturity, and shared understanding of PMO value across the organization.

Insights & speaking themes

Topics I can bring into interviews, panels, workshops, and leadership conversations.

Enterprise Benefits Realization

Conference topic from NPMC & PMEA 2022: using a benefits-realization framework to measure project value.

AI-Enabled Customer Experience

PMI Ghana and PMI Kenya speaking themes on generative AI, project management automation, and operational efficiency gains.

AI, Learning & Career Growth

University lecture-series theme: helping students navigate academics, AI, and self-development in the digital age.

Data Analytics for Digital Transformation

Youth empowerment seminar theme: equipping emerging professionals for the digital economy.

Regulated Digital Transformation

How banking teams can modernize platforms while protecting compliance, audit readiness, and trust.

Core capabilities

Senior project management strengths mapped to business, delivery, and technology outcomes.

Program & PMO Leadership

Program Management, PMO Governance, Portfolio Reporting, Executive Status Reporting, Benefits Realization, OKRs, KPIs, RAID, Change Control, RACI, PMO Standards.

Delivery Methodologies

Predictive / Waterfall, Agile, Scrum, Hybrid Delivery, Sprint Planning, Backlog Prioritization, Phase Gates, Cutover Planning, UAT, Retrospectives.

Business & FinTech Domains

Digital Banking, Core Banking, Digital Lending, Cards and Payments, KYC, Regulatory Delivery, Data Governance, ERP, HCM, Financial Reporting, Customer Experience.

Tools & Platforms

Jira, Confluence, Microsoft Project, Smartsheet, Azure DevOps, ServiceNow, Power BI, Tableau, Excel, SQL, AWS, Azure, Dynatrace, Splunk, Visio, Miro.

Approach

A delivery rhythm built across Predictive, Agile, and Hybrid environments.

My project management style is transparent, metrics-driven, and practical. I combine business analysis discipline with senior PM governance, keeping scope, risk, budget, benefits, and executive stakeholders aligned from intake through closure. I choose the delivery method based on risk, regulatory needs, product uncertainty, vendor complexity, and stakeholder decision speed.

Predictive / Waterfall

Use structured planning for regulated, vendor-heavy, infrastructure, compliance, ERP, and core banking work where scope, approvals, dependencies, and cutover readiness must be tightly controlled.

Agile / Scrum

Use iterative delivery for digital products, customer experience, AI, and software work where feedback loops, backlog prioritization, sprint planning, demos, and adaptation improve outcomes.

Hybrid delivery

Blend phase gates, governance, budget control, RAID, and executive reporting with Agile teams, sprint execution, and continuous stakeholder feedback for complex transformation programs.

Governance and benefits realization

Translate delivery activity into business value through charters, business cases, OKRs, KPIs, change control, retrospectives, and Power BI executive dashboards.

Leadership profile

I help teams deliver complex transformation with clarity, urgency, and trust.

I am a Utah-based senior project manager with experience across fintech, digital banking, cloud, AI customer service, data governance, ERP, and observability programs. My strength is bringing the right people into the right conversations, making tradeoffs visible, and keeping delivery grounded in measurable business value.

PMP and PSM II Agile, Scrum, and hybrid delivery Jira, Confluence, MS Project, Smartsheet Power BI executive dashboards AWS and Azure cloud delivery Lean Six Sigma continuous improvement

Recommendations

LinkedIn recommendations that speak to delivery, leadership, and team impact.

"I am pleased to recommend Benedict Boakye Ackah for his exceptional performance as a Project Manager. Throughout our time working together, he has consistently demonstrated remarkable organizational skills, proactive problem-solving, and a strong commitment to ensuring project success."

Michael Charway, Customer Experience Specialist

"Benedict is an all-rounder. More like a human AI. His unique abilities make him an asset to any organization as he can develop, manage projects and at the same time be an outstanding business analyst. His patience when mentoring and teaching subordinates and colleagues makes him the perfect leader and team player."

Kwadwo Ofosu Antto-Kwakwa, Business Analysis & Digital Transformation Leader

Availability

Open to senior project management opportunities in the United States.

Interested in roles where delivery leadership, governance, fintech/domain knowledge, cloud transformation, AI enablement, and stakeholder trust matter.

Engagement typesFull-time, contract, consulting, PMO advisory, and transformation delivery

Work modesRemote, hybrid, or relocation-aligned opportunities based on role fit

Target rolesSenior Project Manager, Program Manager, PMO Lead, Digital Transformation PM, FinTech Delivery Lead

Contact

Let's discuss the program, the stakeholders, and the outcomes you need.

Available for senior project management, PMO, fintech transformation, and digital delivery opportunities in the United States.

babworld8a@gmail.com LinkedIn Download Resume Case Studies

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